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REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shadecity2020.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shadecity2020.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned custom. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@shadecity2020.com

"Siri, please lower the window shades."

Cutting-edge motorized window shades and smart blinds, controlled effortlessly by voice commands.
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Control From Anywhere

Not only can you effortlessly manage your motorized blinds and shades using Amazon Alexa- or Google Assistant-enabled devices for convenient voice controls, but you can also operate them via remote control, wall switches, or your smartphone. With just a tap on the app, you can even activate your motorized smart blinds or shades remotely, providing convenience and peace of mind even when you're away from home.

Enhanced safety for children and pets assured.

Without any cords or wires to contend with, smart blinds and shades not only enhance aesthetics but also prioritize safety for children and pets. Say goodbye to tangled cords, unsightly wires, and unnecessary concerns.

Intelligent Scheduling and Automation

Effortlessly establish schedules to automatically open and close your blinds at designated times. Experience total comfort and personalized control through scheduled routines and automated programs.

Full compatibility guaranteed.

We've joined forces with Somfy, Rollease, and A-OK to provide top-notch home automation solutions. Whether you're utilizing Amazon Alexa or Google Assistant paired with IFTTT, we offer a solution tailored to your needs. Moreover, our smart shades and blinds seamlessly integrate with third-party control interfaces like Control4, Savant, and Crestron for added versatility and convenience.

We're excited about the opportunity to collaborate with you!

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