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FAQs

How can I contact ShadeCity2020?


You can email us at info@shadecity2020.com where our customer service team will be happy to help you with whatever you need!


Do you ship worldwide?

Yes

 

 

Where do you ship from?

We ship from California

 

 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.


What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

 

When will my order be processed?

 

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.


How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.


What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.


Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.



How do I return an item?

Please contact us at info@shadecity2020.com

 

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.


When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

"Siri, please lower the window shades."

Cutting-edge motorized window shades and smart blinds, controlled effortlessly by voice commands.
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Control From Anywhere

Not only can you effortlessly manage your motorized blinds and shades using Amazon Alexa- or Google Assistant-enabled devices for convenient voice controls, but you can also operate them via remote control, wall switches, or your smartphone. With just a tap on the app, you can even activate your motorized smart blinds or shades remotely, providing convenience and peace of mind even when you're away from home.

Enhanced safety for children and pets assured.

Without any cords or wires to contend with, smart blinds and shades not only enhance aesthetics but also prioritize safety for children and pets. Say goodbye to tangled cords, unsightly wires, and unnecessary concerns.

Intelligent Scheduling and Automation

Effortlessly establish schedules to automatically open and close your blinds at designated times. Experience total comfort and personalized control through scheduled routines and automated programs.

Full compatibility guaranteed.

We've joined forces with Somfy, Rollease, and A-OK to provide top-notch home automation solutions. Whether you're utilizing Amazon Alexa or Google Assistant paired with IFTTT, we offer a solution tailored to your needs. Moreover, our smart shades and blinds seamlessly integrate with third-party control interfaces like Control4, Savant, and Crestron for added versatility and convenience.

We're excited about the opportunity to collaborate with you!

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